Privacy Policy

1. Introduction

Cornerstone Home Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (usechs.com) or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a cash offer or property evaluation
• Subscribe to our blog or newsletter
• Contact us via phone, email, or text message
• Engage with our services

The personal information we collect may include:

• First and last name
• Email address
• Phone number (mobile and/or landline)
• Property address
• Information about your property and situation
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

We collect this information through cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Process your requests for cash offers, property evaluations, and consultations
• To communicate with you: Respond to your inquiries, send follow-up information, and provide customer support
• To send marketing communications: Send you information about our services, blog articles, and relevant real estate information (with your consent)
• To send SMS messages: Send text message updates and communications (only if you explicitly opt-in)
• To improve our website: Analyze usage patterns to enhance user experience and website functionality
• To comply with legal obligations: Fulfill legal and regulatory requirements
• To protect our business: Prevent fraud, enforce our terms of service, and protect our legal rights

4. SMS Communications and Consent

Opt-In Requirement: We will only send you SMS text messages if you explicitly opt-in by checking the SMS consent checkbox on our contact forms. By opting in, you consent to receive text messages from Cornerstone Home Solutions at the mobile number you provided.

Message Frequency: Message frequency varies depending on your inquiry and our communication needs.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You may opt-out of SMS messages at any time by:

• Replying STOP to any text message from us
• Contacting us directly at (513) 998-7531 or [email protected]

Help: For help with SMS messages, reply HELP to any text message or contact us at (513) 998-7531.

5. How We Share Your Information

We do not sell, trade, rent, or share your contact information (including name, email address, phone number, and property address) with any third parties for their marketing purposes. Your contact information remains confidential and is used solely for the purpose of providing our services to you.

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., email service providers, analytics providers, title companies)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety
• With Your Consent: We may share your information with your explicit consent for specific purposes

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.

Types of cookies we use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Track your visits across websites to deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications and SMS messages
• Data Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: